Run smarter. Scale faster.
Cut decision drag. Reduce operating bloat. Retain your best people.
We help mid-market and PE-backed businesses fix the hidden costs of scaling.
Scaling Should Make Things Smoother.
But for many businesses, growth brings friction.
You add more people, more meetings, more tools… and suddenly the business feels slower than before.
Decisions take longer. Priorities blur. Managers are stretched thin.
You’ve outgrown the old ways of working but haven’t yet built something better.
We help you identify exactly where friction is showing up, what it’s costing you, and how to run leaner, clearer, and more effectively at scale.
The 3 Drains Slowing You Down
Speed Tax
When teams are stuck waiting for decisions, chasing approvals, or sitting through unproductive meetings, progress slows and execution suffers.
Bloat Tax
Processes multiply, roles overlap, and your operating model becomes heavier than it needs to be — reducing efficiency and increasing cost.
Talent Tax
Managers are promoted without support. High performers lose clarity and momentum. And instead of building capacity, your leadership layer adds confusion.
The Offer Ladder: Diagnose → Fix → Transform
We don’t start with solutions. We start by diagnosing where friction is really coming from.
Once that’s clear, we build the right response — fast, targeted, and tied to commercial outcomes.
Efficiency Roadmap
£4,250
This is your diagnostic. In 90 days, we pinpoint where time, margin, and talent are leaking and what to do about it.
You’ll get:
A map of structural and behavioural friction
A costed view of inefficiency
One practical intervention that shows immediate ROI
Credit towards deeper implementation if needed
This is ideal for senior leaders who know something’s not working, but want clarity before investing in a larger change.
Friction to Flow
£7,500
This is a targeted operational sprint to reduce decision drag and remove inefficiency.
Depending on the problem, we focus on either:
Velocity Mode: clarifies decision rights, trims meeting load, and accelerates delivery
Lean Mode: fixes bloated processes, messy handovers, and structural duplication
Designed for teams who need to move faster without adding more people.
The People Engine
£9,500
Strong businesses need strong middle leaders.
This programme equips your managers to lead performance, not just manage tasks.
We focus on building the skills and tools needed to drive accountability, give clear feedback, and hold effective team rhythms. It’s hands-on, practical, and built to embed quickly.
Ideal for businesses where founders or execs are still solving problems that managers should be owning.
Fit for the Future
£19,500
This is a full operational reset. It’s designed for companies navigating scale, integration, or transformation and need their internal systems, leadership capability, and operating model to catch up.
This includes:
The full roadmap
Friction to Flow implementation
The People Engine programme
Board alignment, operating rhythm, and senior team development
If you’re experiencing significant internal complexity, this package creates long-term structural clarity.
Why Work With Christen
Christen Gilchrist is a business psychologist and organisational strategist with over 15 years of experience. Her work spans the NHS, global consulting firms, and mid-market companies in the UK, Europe, UAE, and Australia.
She combines deep expertise in behavioural science with the commercial lens of someone who understands operations inside fast-moving businesses. Her clients trust her to cut through noise, build leadership confidence, and design systems that actually work.
You’ll work directly with Christen throughout each engagement.